Three simple steps
A short video of your support being worn in your everyday routine.
Buy & try your support
Purchase your BackBrace.au support online. Wear it at work, at home or during your usual activities.
Film & email your video
Record 20–60 seconds in portrait mode. Show the support clearly while wearing it, share honest feedback, and email us your video.
Approved video. Product refunded.
We review your video. Once approved, your eligible product purchase price is refunded to your original payment method within 3–5 business days.
Before you film
- Film for 20–60 seconds in portrait mode.
- Wear the support and keep it clearly visible.
- Use clear lighting and sound.
- Share honest, relevant feedback in your own words.
- Choose an everyday work, activity or home setting.
What approval means
Your video must be clear and suitable for marketing. It may be used on our website, social media, ads, emails and other promotional material.
Videos may be rejected if they are unclear, inappropriate, unusable for marketing or do not show the support properly.
The refund covers the eligible product purchase price. Shipping may not be refundable unless stated otherwise. Contact us before purchasing if you are unsure whether your product qualifies.
Ready to send?
Email your video
Send us your video with the name used for your purchase. We’ll review it and let you know when your refund is approved.
Too large to attach? Email a Google Drive, Dropbox or WeTransfer link instead. Please make sure we can open the video.
Questions before you submit?
Do I need to purchase first?
Yes. This is a purchase-first offer. Refunds are processed after an approved video is received.
When will I receive my refund?
Within 3–5 business days after approval, back to your original payment method.
Where will my video appear?
It may be used on our website, social media, ads, email marketing and other promotional material.
Looking for your back support?
Explore the Elite Pro with three adjustable support levels.