At backbrace.au, we aim to get your order to you as quickly and smoothly as possible. Below you’ll find everything you need to know about our shipping, delivery, and returns process.
Shipping
We ship Australia-wide.
We use Australia Post and Aramex as our preferred shipping partners to ensure reliable and efficient delivery across metro, regional, and remote areas.
Processing Times
Orders are typically processed within 1–2 business days after payment is received. Orders placed on weekends or public holidays will be processed on the next business day.
Delivery Times
Estimated delivery times after dispatch:
-
Metro areas: 1–4 business days
-
Regional areas: 2–7 business days
-
Remote areas: 4–10 business days
Delivery times are estimates only and may vary depending on your location, carrier delays and peak periods.
Shipping Costs
Shipping is free for all orders.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email with tracking details so you can follow your delivery.
Delivery Issues
Please ensure your shipping address is entered correctly at checkout.
If your parcel is delayed, damaged in transit, or has not arrived within the expected timeframe, please contact us and we will assist.
Returns
We want you to feel confident when shopping with backbrace.au. If something is not right, please contact us and we’ll work with you toward a solution.
Change of Mind Returns
We accept change of mind returns within 30 days of delivery, provided that:
Return postage for change of mind purchases is the responsibility of the customer.
Faulty or Damaged Items
If your item arrives faulty, damaged, or incorrect, please contact us within 7 days of receiving your order.
Once assessed, we may offer a replacement, refund, or store credit, depending on the issue and your rights under Australian Consumer Law.
Refunds
Please allow several business days for the refund to appear in your account, depending on your bank or payment provider.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
How to Request a Return
To request a return, please contact our customer support team with your order details and reason for return.
Please do not send items back without contacting us first, as this helps us process your return faster.
Questions?
If you have any questions about shipping, delivery, or returns, please get in touch. We’re here to help.