Shipping

Delivery and Returns

Free Australia-Wide Shipping

BackBrace.au provides free standard shipping across Australia. This page explains processing times, estimated delivery timeframes, tracking, delivery issues and our returns process.

Australia-Wide Metro, regional and remote delivery.

Free Standard Shipping No standard delivery charge on Australian orders.

1–2 Business Days Typical order-processing time.

30-Day Returns Change-of-mind returns subject to the conditions below.

Shipping Information

How Your Order Is Sent

We use Australia Post and Aramex and select the most suitable available service for the delivery location.

Australia-Wide Delivery

We deliver to Australian metro, regional and remote addresses using Australia Post or Aramex.

Processing Times

Orders are generally processed within 1–2 business days after payment is received. Orders placed on weekends or public holidays begin processing on the next business day.

Shipping Costs

Standard shipping is free on all Australian orders. The checkout will display a $0 standard-shipping charge.

Estimated Delivery

Delivery Times After Dispatch

The following timeframes are estimates from the date the order is dispatched.

Metro Areas 1–4 business days

Regional Areas 2–7 business days

Remote Areas 4–10 business days

Please note: Delivery times are estimates only. Carrier delays, public holidays, peak periods, severe weather and remote delivery locations may affect the actual delivery date.

Tracking

Follow Your Delivery

After your order has been dispatched, a shipping confirmation email containing tracking information will be sent to the email address used at checkout.

Tracking is sent after dispatch.

Check the inbox and junk folder for the shipping email.

Tracking may take several hours to update after collection.

Delivery Issues

Contact Us About a Delivery Problem

Please check the delivery address carefully before placing your order. Contact us if the parcel is delayed, arrives damaged or has not arrived within the expected timeframe.

The parcel has exceeded the estimated delivery timeframe.

Tracking has stopped updating for an extended period.

The parcel or product appears damaged on arrival.

Returns Information

Returning an Item

Contact us before sending a product back. Include your order number and the reason for the return so we can provide the correct instructions.

Change-of-Mind Returns

A change-of-mind return may be requested within 30 days of delivery when all of the following conditions are met:

The return request is made within 30 days of delivery.

The product is unused, unworn, clean, unwashed and undamaged.

The original packaging, inserts, accessories and supplied components are included.

The product remains in suitable resale condition.

Proof of purchase or the order number is provided.

Return postage is paid by the customer.

Change-of-mind returns are inspected before a refund is approved. Original shipping or additional delivery charges, if any, are not refundable unless required by law.

Faulty, Damaged or Incorrect Items

Contact us as soon as possible if a product arrives damaged, is incorrect or appears to be faulty. Prompt contact is particularly helpful where a parcel was damaged in transit.

Provide the order number and a description of the issue.

Include clear photographs where reasonably possible.

Keep the product and packaging until the issue has been assessed.

We may need to inspect or assess the product before providing a remedy.

Reasonable return costs will be covered where the return results from our error or an applicable product fault.

Your rights for faulty or non-compliant products are not limited to 7 or 30 days. We will provide the remedy required under the Australian Consumer Law, which may include a repair, replacement or refund depending on the circumstances.

Australian Consumer Law

Our products come with consumer guarantees that cannot be excluded under the Australian Consumer Law. The voluntary 30-day change-of-mind policy is additional to, and does not replace, your legal rights in relation to faulty, unsafe, damaged, incorrectly supplied or incorrectly described products.

Order Support

Need Help With an Order?

Email: info@auremedial.com.au

BackBrace.au

Free Standard Shipping Across Australia

Order online with tracking provided after dispatch.

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