Shipping Information
At BackBrace.au, we aim to get your order to you as quickly and smoothly as possible. Below you’ll find everything you need to know about our shipping, delivery, and returns process.
Shipping Australia-Wide
We ship Australia-wide using reliable delivery partners for metro, regional, and remote areas.
Shipping
We ship Australia-wide. We use Australia Post and Aramex as our preferred shipping partners to ensure reliable and efficient delivery across metro, regional, and remote areas.
Processing Times
Orders are typically processed within 1–2 business days after payment is received. Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Costs
Shipping is free for all orders. The shipping cost will show as free at checkout unless otherwise stated during a special promotion or offer.
Estimated Delivery Times
Estimated delivery times after dispatch are shown below. These are estimates only and may vary.
| Delivery Area | Estimated Delivery After Dispatch |
|---|---|
| Metro areas | 1–4 business days |
| Regional areas | 2–7 business days |
| Remote areas | 4–10 business days |
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email with tracking details so you can follow your delivery.
- Tracking is sent after dispatch.
- Check your email inbox and junk folder.
- Tracking updates may take time to appear after the parcel is collected.
Delivery Issues
Please ensure your shipping address is entered correctly at checkout. If your parcel is delayed, damaged in transit, or has not arrived within the expected timeframe, please contact us and we will assist.
- Contact us if your parcel is delayed.
- Contact us if the parcel arrives damaged.
- Contact us if tracking has stopped updating.
Returns Information
We want you to feel confident when shopping with BackBrace.au. If something is not right, please contact us and we’ll work with you toward a solution.
Change of Mind Returns
We accept change of mind returns within 30 days of delivery, provided that:
- The item is returned within 30 days of delivery.
- The item is unused, clean, and in suitable resale condition.
- The item is returned with original packaging where possible.
- Proof of purchase or order number is provided.
- Return postage for change of mind purchases is the responsibility of the customer.
Faulty, Damaged or Incorrect Items
If your item arrives faulty, damaged, or incorrect, please contact us within 7 days of receiving your order.
- Contact us within 7 days of receiving your order.
- Include your order number and clear photos where possible.
- Once assessed, we may offer a replacement, refund, or store credit depending on the issue.
- Do not dispose of the item until we have reviewed the issue.
Need Help With Your Order?
Contact our team if you have a delivery question, tracking issue, return request, or need help choosing the right back brace.
Fast, Simple Australia-Wide Delivery
Free shipping on all orders, with tracking sent after dispatch.
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